Privacy and Cookies

General Data Protection Regulation (GDPR) and Privacy Statement.

Brent Community Transport (BCT) is committed to safeguarding the privacy of our website users, visitors, clients and service users and this policy sets out how we will use, record, treat and store your personal information.

BCT is fully committed to GDPR process and protecting the privacy of its customers, individuals and partners who use the services offered by BCT. This Notice is meant to help you understand, among other things, what personal data we collect, why we collect it, and what we do with it.

The policy applies where we are acting as a Data Controller with respect to personal data, service users, visitor and website.

Our organisation incorporates privacy controls which affect how we will process your personal data. The information we collect is service driven and you will have to consent to the collection of information as otherwise we cannot deliver our service to you.

The Privacy Policy covers the following matters (amongst others):

  • the collection of personal information
  • personal Data
  • how your data is used
  • data transfer
  • international transfer
  • disclosures
  • your rights
  • retaining & deleting personal data
  • the use of cookies on the website

  • The information that is collected are as follows:

  • Name, address, contact detail etc. - information that you provide during your registration.
  • Information for subscribing to any of our services.
  • Utilising our website online forms.
  • IP address, browser type, length of visit, page views etc.
  • Location
  • Referral source
  • Computer
  • Whether or not you have a disability for which the organisation needs to make reasonable adjustments.

  • Personal Data

    "Personal data" is defined in Article 4(1) of the GDPR:

    "Personal data" means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person".

    "Personal data" submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

    We may use your personal information to:

  • Update you of changes to existing and new services.

  • Where personal data relating to a data subject are collected from the data subject, the controller shall, at the time when personal data are obtained, provide the data subject with all of the following information:

    Legal basis for processing

    The purposes of the processing for which the personal data are intended as well as the legal basis for the processing; (d) where the processing is based on point (f) of Article 6(1), the legitimate interests pursued by the controller or by a third party".

  • the purpose for which personal data may be processed.
  • enable your use of the service on the website
  • legal basis of the processing in providing you with a service.
  • send (non-marketing) communications
  • send email request, response and notification

  • International transfers of your personal data

  • We will not transfer your personal data outside of the European Union.

  • Providing your personal data to others

    We may disclose personal data category to our suppliers or subcontractors, insofar as reasonably necessary for services such as transporting and dropping off of our service users.

    In addition to the specific disclosures of personal data set, we may disclose your personal data where:

  • disclosure is necessary for compliance with a legal obligation to which we are subject
  • in order to protect your interests or the interests of another natural person.
  • for the organisation to exercise or defence of legal claims.
  • whether in court proceedings or in an administrative or out-of-court procedure.

  • Your rights

    Your principal rights under data protection law

  • the right to access.
  • the right to rectification.
  • the right to erasure.
  • the right to restrict processing.
  • the right to object to processing.
  • the right to data portability.
  • the right to complain to a supervisory authority.
  • the right to withdraw consent.
  • As a data subject you can:

  • access and obtain a copy of your data on request.
  • require the organisation to change incorrect or incomplete data.
  • require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing.
  • object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing.

  • If you would like to exercise any of these rights, please email

    If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner.

    By using the Online Form Submission Service, You agree to this policy and in doing so you are giving us consent to store and share your data for the sole purpose as outlined in this policy.

    Cookie Clarity

    Google Analytics collects information anonymously. It reports website trends. You can opt out of Google Analytics without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use visit this Google-page.

    If you need any further clarification on the above please call us on 0203 114 7022.

    ©2020; Brent Community Transport | Charity No. 280698 | Tel: 0203 114 7022 |